This Privacy Policy explains how Servtek ("Servtek," "we," "us," or "our") collects, uses, and protects your information when you visit servtek.ai (the "Site"), book a call, or communicate with us by email, phone, or text message.
1. Information we collect
Information you give us. When you book a consultation, fill out a form, or contact us, we may collect your name, email address, phone number, business name, the industry you work in, and anything you choose to tell us about your business.
Information collected automatically. When you use the Site, we and our service providers may automatically collect information such as your IP address, browser type, device type, pages viewed, the page that referred you, and the date and time of your visit. This is collected with cookies and similar technologies.
2. How we use your information
- To schedule, confirm, and hold the consultations you book, and to send reminders about them
- To respond to your questions and provide the consulting services you ask for
- To send you information about Servtek, such as our newsletter, if you have chosen to receive it
- To understand how the Site is used and to improve it
- To keep the Site secure and to meet our legal obligations
3. Text messages (SMS)
If you give us your mobile number and agree to receive text messages, we may text you about appointments you booked, reminders, follow-ups, and replies to your questions. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share information
We do not sell your personal information. We share it only:
- With service providers who help us run our business, such as our customer relationship management, scheduling, email, and text-messaging platforms (for example, HighLevel / LeadConnector), and website hosting and analytics providers. They may use your information only to provide services to us.
- When required by law, or to protect the rights, property, or safety of Servtek, our clients, or others.
- In a business transfer, such as a merger or sale of the business, subject to this Privacy Policy.
5. Cookies
Cookies are small files stored on your device. We use them to make the Site and the booking calendar work, and to understand how visitors use the Site. You can block or delete cookies in your browser settings; some parts of the Site, such as booking, may not work properly without them.
6. Your choices
- Email: click "unsubscribe" in any marketing email we send.
- Text messages: reply STOP to any message.
- Access, correction, or deletion: email us at [email protected] to ask what information we hold about you, or to have it corrected or deleted. Depending on where you live, you may have additional rights under your state's privacy law, and we will honor requests as that law requires.
7. How long we keep information
We keep your information for as long as we need it for the purposes described above, such as while we are working together and for a reasonable time afterward, or as long as the law requires.
8. Security
We use reasonable measures to protect your information. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.
9. Children's privacy
The Site and our services are meant for business owners and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Links to other websites
The Site may link to other websites, such as LinkedIn. We are not responsible for the privacy practices of those websites; please read their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Effective date" at the top of this page.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact:
Servtek
115 Coram Ave, Boonville, NC 27011
Email: [email protected]
Phone: (805) 268-0133